Initial chat was great and easy and straightforward. However, whenever I tried to contact them to ask questions or chase things up I wasn't called or emailed back for some time. When I did manage to speak to someone they told me information which was completely different to previous stating one thing when I had a voicemail stating differently. I had to chase up every part of the service including delivery of ashes as I was not contacted despite requesting to be and being told that I would be. I felt that as soon as they had been paid they didn't care as much as they suggested they would on the initial phonecall.