People you Must avoid protectyourbubble.com , all replacement devices are faulty and refurbished terrible. Claims took 2 month to settle, my god the delivery service DPD the worst delivery company I have ever came across drivers stealing your device and take pictures of your address and saying it has been delivered. Without the help of financial ombudsman you won't get compensations for your lost and stolen device. You must think twice before you choose protectyourbubble.com. Very rude customer service , I do have a proof of email stating your claim will be settled in 1 to 3 working days and Monday to Friday is 5 working days but with protectyourbubble.com it's 2 working days . Terrible phone line , nowhere near the UK standard company. I paid £1200 to my phone plus £150 access for my claim I end up with getting £950 after 2 months of swearing and fighting with the customer service . I simply advise you find alternative insurance provider