Had problem with smoke alarm contacted company who helped isolate problem and said send email to office to book repair I had to phone 3 days later to arrange appointment eventually got date and advised that I would be first on list as engineer starts at 8am stated this would be ok as had things to do On day of appointment recieved call from engineer was unable to hear exscuse but said he would be there at 10-1030 latest Contacted company again and spoke to young lady who contacted engineer who was 5 mins away now 11am stated that they don’t give specifics times but 8-12 I stated had this conversation when booking and was told engineer stays local and first on list and would be there early I agreed as this suited me Young lady says that I was first on list ? At 11am what happened the first 3 hours doesn’t stay very local She informed me will speak to chap that organised appointment ? Why did engineer phone at 8.30 If it was an open appointment 8-12sorry doesn’t wear with me this is second time this has happened company happily take you money every month if there’s a fault shouldn’t have to Persue an appointment never had any issues before and call handlers should all be preaching from same hymn book