We called prolux for the first time back in the spring to clean the carpets in two bedrooms. We had some stains accumulated over the previous 5 months when we got a puppy. they did a great job and stains were completely removed. A few months later, very weirdly all stains started reappearing (no source of new stains whatsoever so these were exactly the same stains which they cleaned in the spring). We called them again and explained what happened - they had no explanation how come but we decided to ask them to come again and just do the same as the first time and clean the carpets again. This time though stains became far more visible after their visit and carpets are basically destroyed. We tried to complain and ask them to either come back and try again or offer some other solution. The person who presented himself as the "manager" was extremely unhelpful and basically explained they cant and dont want to do anything. STRONGLY ADVISING AGAINST USING THIS COMPANY - EXTREMELY POOR, ARROGANT AND IMPOLITE CUSTOMER SERVICE!