This was my first purchase from this company, so I was rather concerned, after placing my order, that (a) I didn't receive a confirmation email or any other communication from them. Was it being processed, when would it arrive? etc. This concern was added to because a message from SagePay, who took the money, stated that that organisation took no responsibility for Progreen. "If there's a problem, don't come here, go there", effectively. My purchase was in fact delivered very quickly, sooner than was indicated when I placed the order. My telephone query was answered promptly and pleasantly, and dealt with quickly: "Yes, order received, it'll be with you tomorrow". I then received the email confirmation within 5 minutes, giving me confidence in the company. But I did have to ring up myself to get this faith! Hence the 3 stars. If the product works (kills slugs and snails, not birds and humans, economically) I'll be very pleased. Time will tell.