The exercise bike was delivered with a broken plastic side piece and a faulty heart rate monitor. Customer support is terrible. You phone them and they ask you to email the details of the fault. Then they take several days to read the email and respond. If you phone to enquire about progress you never get to the same customer support person. They say the person dealing with your request will get back to you with an update the same day but that does not happen. I did receive a replacement for the broken side but so far have not had a resolution for the heart rate monitor. I may have to reject the goods and ask for a refund if the issue is not resolved. It's a shame as the bike itself looks good quality and I would like to keep it if it all the functions work!