I purchased this crosstrainer after research 6th sept from proform direct . It came prompt a week later and we were pleased and started using it . After 6 uses , two weeks later it developed a bad noise , very disappointing! so I phoned icon on26th , told won't deal on phone will have to email with all details and give a recording of noise . Did so the same day and got an automated response stating would get reply within two working days , 4 working days later got response ? Poor service I think. Subsequently an engineer came out 15 days later . Too long waiting ! Poor service . He found the machine hadn't been assembled correctly and one crank nut was off and the other side loose , creating the fault. I'm glad it's fixed and it's a good machine ..., BUT THEY LET THEMSELVES DOWN WITH POOR ASSEMBLY AND POOR BACKUP SERVICE.