The original assistance and advise was satisfactory but once I had confirmed the transfer, there were no updates until the transfer was complete. All correspondence came from my current Pension provider and it was at this point I was advised by my current provider that my pension had decreased and even though it had decreased I would still be charged the same fee by Profile. The fee was 4.5% of my pension at the initial discussions, I took a month or so to digest the information and make a decision, I was never told that if the pension amount dropped the fee would still be the same. I was under the impression the fee would be 4.5% of the transfer amount. The pension had already been transferred by the time I received all the correspondence. However, I did manage to cancel under the 30 day right to cancel scheme and currently everything is in the process of transferring back to my original pension provider. I would not recommend using Profile, as I stated at the beginning of this feedback, they were very accommodating at the beginning but once you moved forward with their proposed scheme, the customer service and attention to detail falls by the wayside.