I bought a Lexmark printer on 28 of September from this company. Initially I wanted to buy a Brother printer because I had used that one and it was fine but the sales person recommended me this printer and I bought it. From the first week it kept saying paper jam. I contacted the printer land and they said contact lexmark to fix your printer. It was absolutely ridiculous I bought the printer from them and they asked me to contact somebody that I don't know. Finally, Printer Land arranged to collect the printer from my flat. Many times their collection guy didn't come to my flat and they just said ''we missed you and arrange re delivery''. After 4 times of missing me, I decided to sit behind the window to see when they come and when they did I run to the stairs and shouted I am here come and collect the printer. Imagine the headache.
They returned the printer yesterday and they said we checked it and it is fine.
I printed 25 pages and it stuck on the 13th page and did not print any page after that. I recorded the video to send it to printer land but they said contact lexmark.
Now I contacted Lexmark they are sending their technician to check it.
Its been almost two months and it is not fixed yet and I paid 154.80 quid for the shambolic printer.
Printer Land has the worst customer service I have ever seen.
Please please do not get anything from them. They are horrible once they get your money they will do nothing if you machine is faulty.
5 years ago
Printerland has a
5.0
average rating
from
1,663
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