Printerland had requested to have this review (copy-pasted bellow) to be removed from "trustpilot" for not being genuine. I have spoken to Printerland's "customer services" before writing the review and I have afterwards tired to call the number provided in their response, yet it was not answering and going to voicemail on each occasion. The issue has now been resolved with Lexmark. I had no help, advice or support from Printerland neither now nor on any previous occasions when calling about this same malfunctioning printer. Their staff is always exceptionally super polite and friendly, but that is not enough to get the problems resolved, unfortunately. "Goodness, I am just really disappointed at being duped. 18 months ago I called to buy a specific A3 colour laser printer. A salesman talked me into buying a more expensive Lexmark. It was silly of me to listen to a salesman, of course, and buy such an expensive piece of equipment without doing some research. The printer was little used in those 18 months because of paper jamming issues. It still has original cartridges half full. Now, 18 months later paper got stuck inside fuser unit. Lexmark says that it is “A VERY OLD” machine and the cost of repairing it will high. In 2017 I was sold “a very old“ machine for £518 which in 2018 costs £564 to repair. Thank you. I was told by Printerland that they would not class it as a “very old machine”. Unfortunately, Lexmark does. Now I know that my model is from 2009."