Order number: 1081934 Unfortunately, the ink cartridges you delivered to me were not compatible. I had a neighbour come around to help me who is a whizz on computers and has helped me solve problems really quickly a few times in the past - obviously due to my lack of experience!! - getting old!! I removed all the old cartridges and put in all your new ones but the printer said first time "Yellow ink ink cartridge not compatible", then a few minutes later it said "Black ink cartridge incompatible"etc.etc.etc. My friend tried many ways to resolve this issue but nothing would work satisfactorily. He knows how to search around a computer and I never have a clue what he is doing but in the past he has always resolved any isuues I have had. On Page 2 of my order confirmation it said "Need help?" then in blue print it said"Contact Us" . I sent you a lengthy email explaining all this but later realised the message had not actually been sent. I, of course, quoted my order number. Then I pressed "Contact us" somewhere else and the same thing happened again. I do hope that you will reply to this email as I could not find your telephone number ANYWHERE. Companies should always give their telephone number as many of us who shop on line are elderly. I only opened one pack of the ink cartridges and would be very grateful if you could inform me on how to return the parcel back to you. I would also like to ask you if you could email me a return delivery address label with a bar code on. I really don't see why I should pay for it considering the time it has taken me to actually contact you. If I do not get a reply I will have to take this further. However, I am sure you will be understanding. Very much looking forward to hearing from as soon as possible. I eventually went to a local shop and found some that worked which was lucky as I had a couple of important documents to print out. Look forward to hearing from you asap please. My telephone number is 02086932042 and mobile is 07941849220 (a text is fine too) - but preferably an email so I can print out return address. Many thanks Mrs. C Hunter-Johnson