We have been buying ink cartridges from this company from time to time, for several years. When we needed ink they always were on the top of our search list up to now. Last time we ordered as usual, but somehow the system had messed up the address. The address which was a combination of words which didn't make any sense, nevermind could rationally could be regarded as an address, was printed on the address label and the parcel was sent out with tracking. Our shop is in the market which is a public place, so unless someone signs for a parcel it can not be regarded as delivered. So, as the address wasn't correct we didn't received the packet. When we inquired with the Printerbasics customer service we were told that once the parcel has left the warehouse it was our responsibility to contact the Post office and there was nothing could be done to help us. WRONG! We sell to the public via online too and according to the regulations for distance selling, a seller is responsible for the shipment, or delivery until it can be proven that the shipment has been delivered and received by the person/company it was addressed to. This can only be done only by getting a signature on delivery, not via the tracking. Many couriers have an appalling habit of leaving parcels by a closed shop door in public places. So, we were asked to look for our parcel ourselves. Despite telling them they seemed to have no understanding of the distance selling regulations, they just kept closing down the chat link and referring us back to their previous note saying we had to check with the Post office, a rude customer service is of no value to anyone and should be aware of their responsibilities and indeed the distance selling regulations, if they hold that post. On the same day we logged in a PayPal dispute and got our money back. On behalf of all customers let us remind Printerbasics about their legal responsibilities to their customers. Staff training is obviously required and attention to detail, as in a mess is obviously not an address to send goods out to and certainly nothing like the address you have on file!