Disappointing this time, after very good service in the past. Three problems: (1) the booklet arrived creased - a sheet of corrugated card in the "Jiffy" envelope would have prevented this, but none was provided. (2) the image size in the supplied booklet was a half inch less both vertically and horizontally than the "natural" image size from my HP printer at home, and this made all the difference to clarity/legibility, which was not helped by (3) faint rather streaky image quality in the supplied booklet (new ink cartridge needed?). Unfortunately, the supplied booklet was not acceptable, and on phoning the company, I was offered a refund (rather than an effort to correct the problems).