Up until this morning everything was very good.... I called at 9.50am and spoke to Paul (wouldn't give surname) My query was regarding a brief text message that i'd received stating that my son's new reg plates could now be fitted.... I asked Paul for piece of mind if i would receive an email or some documentation that was a bit more substantial than a text message given the fact that the registration plate is a legal requirement.... I was met with snide belittling laughter and told that an email was no more proof than a text message and that the email was sent on the 28th July (never received if it was sent) Paul also said that this email would contain exactly the same information as the text? I've just instantly received the email that was sent/re-sent whilst still on the phone, the information in the email is ten times more than the text and also explains about the receiving of a new log book in 3-10 days.... If i had received this i would not of called today... Paul's manner and attitude unfortunately is a scar on an otherwise very helpful experience, on that basis i would find it difficult to use Primoreg againor again or to recommend the company to others....