I felt the customer service team were rude to me when i rang up regarding changing the design of my number plates. I did not see the information when ordering stating that when requesting a personal message, it will be printed on a white background in LARGE front (not just bold). On a lip under the standard size number plate. Therefor i was told that i must purchase new number plates at the cost of £27 ! I felt there was no fantastic customer service given to me. I struggle with reading and writing so i felt the online ordering was a task itself, but i had no phone available to order over the phone. I am currently waiting for my new numbers plates to be delivered,meanwhile my old design has been fitted to my vehicle I would never use Primo again Regards James