When I first contacted Primo, I spoke with a lovely lady in sales who talked me through the whole process in a friendly and professional manner. However, I was a little unsure about what I had to send back once I had received my V5 and I contacted Primo again, just to clarify, I pressed for “after sales “ and had the misfortune to speak with the most patronising man I have EVER spoken to in my life, “it tells you on the paperwork this, it tells you on the paperwork that. It is no wonder this man is in after sales as he would never make a sale with his attitude and way of speaking to people. I would have given 5 stars if it wasn’t for this “man”.