I ordered a Personalised Cadbury Mothers Day Hamper on Saturday 6th March. The order confirmation listed my mum's delivery address which was correct, but it said the billing address was the same, which was wrong. I paid via Paypal fortunately so I know a bill would not be sent to her. I tried to contact Prezzybox several times that day to correct the billing details but the contact form on the website was not working. I thought I could track the order, but the confirmation email said 'Once your order has been dispatched, we'll send you an email to let you know how to track it.' I haven't yet received this email. Then I find out it was delivered today (Tuesday 9th March)! My mum called me to ask me if I had sent her a box of chocolates - it was a good guess because she has 3 children and there was no way of knowing who the sender was anywhere on the parcel or its contents. Clearly she was thrilled by the surprise. However, dear Prezzybox, it would be good to improve your customer experience by: 1. Making it possible for customers to enter delivery and billing addresses themselves 2. Actually sending a delivery email with tracking number 3. Getting the date right - nearly a week early is crazy! 4. Fixing your contact form. 5. Making it possible to add a parcel note (e.g. Don't open till Sunday) My mum was delighted, but it could have been a much better purchase experience. I would have second thoughts order from you again because of the uncertainty over delivery.