I ordered a sweater that never arrived and according to the tracking number, it was about 3 weeks passed the expected delivery date when I decided to reach out to PLT. about the issue. After multiple emails going back and forth with customer service, who kept leading me on, asking for more time for the sweater to arrive, after a month a half they (Chloe) finally promised to refund my money and mark it as "lost". A few weeks and more emails sent to them from myself, I was completely IGNORED and never received my refund. I had to call up my credit card company to open a dispute. I am a great customer but after this experience, they can keep their $20 because they lost a very good customer. SO UNPROFESSIONAL