Very disappointed with the customer service and inaccurate price offers on the website. It advertises at £19.99 but be careful as when you select the offer it has automatically clicked a larger bouquet so you will be charged more than the discounted rate offered. Caught me out! So tried to contact Prestige straight away but the live chat and phone line were closed so I had to email. This was picked up and responded to the next day but they said there is nothing they can do as the order had been dispatched. They did not acknowledge the issue at all and just kept saying there is nothing they can do. So just be careful when selecting a discounted offer and don't fall into the trap!