I first have to say that the subscriptions I have ordered in the past have been wonderful. I have just ordered a special offer 12month subscription for my wonderful mum who is 94 years. Rather than coming monthly, the second bouquet arrived within 2 weeks - wonderful, but the original and many flowers she had for her birthday were still ok and had to vases left. I telephoned customer services to change the date for the next delivery, but was told all orders came on the 1st of every month (which this didn't) and I cannot change the date of delivery for the future - even if my mum was not at home but staying with family and gave a few weeks notice. The flowers are beautiful but I have never had this before and am afraid future orders will have to be a company that is flexible.