Ordered the tile trim and the initial delivery was missed even though I rushed home from work to ensure I was there. I had no contact about the missed delivery and after phoning up was promise it would be delivered the day after first thing in the morning. By 4pm it was not here, so I phoned them again and was promised delivery the day after after saying I needed it for a job at the weekend. Again, it did not turn up so I phoned up and they said they were not sure what happened. It was finally delivered the day after that, the day after I needed it. Wasn't offered any sort of money off or anything. Overall, it might be the delivery companies fault, but as I bought off Premium Tile Trim I have to review them.