I have been going to the Fulham clinic for a while and booked an appointment again for this evening! Oh my God was I in for a surprise. They hired a new clinic director who was by far the rudest person I have ever met. Not only was she completely rude she tried to change the price I was paying after I showed up for my appointment without any warning and without any decent explanation actually trying to dishonor the agreement under which I was doing my treatments! What a sham and how poor of the management to send someone so incredible oblivious to basic customer service rules to what used to be a lovely branch. Never going there again. Never been treated like this in 25 years in any Beauty salon let alone in my neighbourhood. Good luck to the company you will lose all your clients with your great new clinic director or whatever she is