We bought our pram from the Pram Centre in 2017. A year and a half later it developed a fault (brake doesn't work any more). I couldn't find any useful information about the product warranty on the manufacturer website - unless it was purchased directly from the manufacturer. So I emailed the Pram Centre asking whether there is a warranty. Stephanie replied to me within half an hour of my enquiry. Thankfully the pram is covered under the manufacturers warranty and I'm contacting them to fix it. Even after two years the staff at the Pram Centre are helping me resolve issues. The customer service here is amazing and I would strongly recommend this small family run business to anyone looking for baby items - prams, car seats etc!