DO NOT BUY FROM HERE. Poor stock management and awful customer service.
I bought 2 items online from here (an organiser set and a tool bag) and I was attracted by the good price and the use of UPS next day delivery. Both items were marked as in stock so expected them to be with me by the end of the week.
Whilst I placed the order on 23 Apr 20, I didn't receive the organiser set until 30 Apr (5 working days later) with simply a note to say the tool bag would follow.
I still had not received the tool bag by 10 May 20 (11 working days later). Despite a number of calls to customer service where they rarely knew what was going on with the order.
I was checking my bank account for a separate reason and realised that they had refunded the money on the 9th May. This was done with no email to me notifying me of the refund or explanation why it took so long. If I hadn't checked my bank account I would still be waiting.
Instead I took the refund and bought the tool bag from Amazon for a couple more quid and received it within 36 hours.
Don't trust Powertoolmate, spend the extra money and have the piece of mind that your order will actually turn up.
3 years ago
Power Tool Mate has a
4.8
average rating
from
26,201
reviews
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