Had to chase up order several times, a week after the order should have arrived. (“Label created” by courier.). My son is a critical worker during this covid 19 outbreak and needs the tools urgently. Was promised a ring back, which never happened, once they had looked into why order hadn’t been delivered. Had to chase them up again. Eventually received an email from them saying order had been despatched. Then order cancelled 4 hours later and refund issued. Obviously hadn’t been despatched after all. Very poor service from powertoolmate. Not impressed with them not honouring their original contract of sale. Will not be using again.