DO NOT PLACE AN ORDER WITH THIS COMPANY UNTIL YOU HAVE READ ALL OF THE REVIEWS. Ordered an £800.00 rowing machine and wished I’d gone to another retailer. Their communication is appalling promised calls to me were never made, no order update emails and I had to continually had to phone Powerhouse to see where my order was! They lost my order in their warehouse and needed 48 hours to find it and would never give me a straight answer regarding delivery of my order and consistently blamed XTC for delays. XTC were no better when they eventually called me they initially said no staff were available as it was a 2 operative delivery. Eventually I managed to convince XTC to deliver but the depot manager said that I would need to ring him on the day of delivery to remind him to arrange the delivery!!!! He also told me that one person would be coming and I would need to help him to unload it and get it into the house!!! When it arrived English was not the drivers first language so with my help he just dumped it in our hall and left. On Powerhouses Courier service XTC’s website they state that with 2 person reviews the item will be placed in the room of your choice. In my case I was left to move a 56kg large ionboxed rower upstairs with the help of my wife. The notion of any kind of customer service is completely missing from Powerhouse and XTC. It took 3 weeks for delivery and I did not receive the post delivery phone call promised by Powerhouse. This may have something to do with me asking for a compensatory gesture from Powerhouse tO compensate me for all of the aggravation! SO BUY FROM THEM AT YOUR PERIL.