Ordered a rowing machine on the 26th Nov. Turned up damaged 2nd Dec – Sent email and pictures straight away. No response so done an online chat and they said they will arrange delivery of new machine and collection of old machine, will get an email that weekend. Monday 6th Dec got an email to confirm this Had email on 11th Dec from XDP to say they were collecting that evening! Didn’t turn up, said they carded but luckily I have a camera to prove they didn’t show up. No response from Powerhouse till 14th Dec to apologise, the same day I had another email from XDP to say they were collecting that day (we work full-time), didn’t turn up again, didn’t bother to say they carded the property though this time! Phoned today but no answer. So nearly 3 weeks on I have no rowing machine, no refund and a broken one taking up space in my house. My partner has used these before and providing nothing goes wrong they are ok, but part of selling is being able to correct issues as they arise quickly and efficiently! Just checked my email after writing this and XPD are collecting in a few hours, I mean that's some notice when you work full-time. No mention of delivery of a new machine.