They don’t even deserve one star! This company have provided the worst customer service ever. Communication is awful, no response to emails, promises of calls back don’t materialise. I purchased a spin bike from them and have had nothing but problems with it, it’s not fit for purpose! First the drinks holder snapped off, then the tension knob stopped working in January of 2021, it took over two months for the company to locate the part, I had to pay for it and the wrong part was sent. In total it took three months to get the tension knob replacement so I had no bike on this time! Finally thrilled to be able to use it again and the right pedal has completely snapped and will require an engineer to fix it as it’s clean snapped off the lever! This bike has never been fit for purpose. Customer service don’t respond. I raised a complaint and they haven’t even dealt with that!