Service and delivery was superb. Ordered Thursday arrived Friday morning well packaged and all items correct. Great customer service and very responsive. I Finished work Friday afternoon and was really looking forward to testing the powerbug out, I have had powakaddy in the past and fancied a change and after much research the powerbug is easily the best value lithium trolley around. Took it to the course and it's a great little trolley, powered round 9 holes without a hitch until I unloaded my golf bag and pushed the button to unlock and fold it down and one of the plastic locking pins snapped off and fallen to the ground. I was so disappointed as it really is a great trolley but I suppose its only as strong as it's Achilles heel, a reliance on plastic to lock it in place. I have sent an email regarding the matter but they are not back till Monday boo hoo for me as I have no trolley to play in tomorrow's medal. I assume it should be easily remedied but I am a bit concerned that it could be a design flaw. Will see how it pans out. Best regards.