Purchased two tools for next day delivery on a Sunday so expected on Tuesday. Phoned Wednesday as not received, told next day. Phoned Thursday told upgraded to next day before 12. Phoned Friday and advised could try next day delivery again or cancel. I chose to cancel as wasn't convinced they even knew where the parcel was. Chased refund Monday and finally someone called me on Tuesday to say a manager had agreed the refund while they were still waiting for the parcel back from DPD. I am still waiting for this on Saturday. Everyone I spoke to was pleasant enough but really no one came back to me until the very end. It seems DPD were at fault but an experience like this is enough to put you off. Ordered same goods from two other suppliers with next day delivery and they both arrived so who knows?