I am a blind woodworker, as such, I use a mac with a screen reader to try and navigate web pages with spoken output. I managed to set up an order for tools needed to replace equipment stolen. Part of the order was a new cordless circular saw. I ordered during the later part of the day and thought I ordered the right machine, was looking forward to it, just because I missed out a letter with the screen reader due to some problems with the website's formatting, it turned out I ordered the wrong saw but it was too late, arrived next day. By this time I'd noticed in the invoice it was the wrong model but couldn't cancel, it had been shipped with the rest of the order. Arrived next day. I had to order the machine I actually needed from another supplier. When I contacted your office and explained the situation. I was made to feel that I was in the wrong and not the kind of customer for this company. I was told that I had to make arrangements to send the saw back at cost, explained I'd struggle with that. then told by the young lady over the phone that she'd email over details and there'd be a charge for collection. I was made to feel so guilty and that I shouldn't be a customer with this company after explaining my sight loss but also my experience as a woodworker. I don't have confidence in trading with you further with this experience. After the saw was collected, I tracked the return but didn't receive any further communication until I had to call to discuss the refund. luckily and in fairness to the young gentleman who assisted me, the refund was dealt with quickly. If a company treats me in this way, I can't recommend that company nor support it because my confidence and faith in that company has been damaged and would take some serious effort to persuade me to give another chance.