Website is clear and easy to use but the distributors that they use let them down. Was supposed to have been contacted about delivery times within 2-3 days and 5 days later had heard nothing so had to chase to be told it was coming the next day. Fortunately I was able to arrange something and I could have probably rearranged the delivery to a later date but I needed the appliance ASAP. Other than the lack of information from the distributors everything else was very good. Not too long a lead time on delivery and also delivery guy was very polite,prices seemed very reasonable also