My last order was very good and my friend was pleased with the quality of the flowers etc. We use you quite a lot so was very upset that my delivery ordered in May was not satisfactory. I mailed you and asked why a sunflower bouquet contained no sunflowers and received no reply. If you had just put on your website 'no sunflowers available' that would have been fine but to see that the bouquet contained not one and to then have no response to my email was beyond rude. As you can see, I still use you, but I also use others now as well as I have lost confidence in your service.