BEWARE when entering messages for the card as the website accepts more characters than they can actually print. This happened to me and they rang me up to take the message over the phone and misheard what I said. I asked for confirmation of my message to which customer service unhelpfully said "yes" we've written your message. But they wrote the wrong message down. This could have been avoided if they followed up with confirmation email. Customer service needs training. They reluctantly refunded me £2.10. Flowers were fine, delivery was quick. Dont expect much help if things go wrong.