Issues took forever to resolve, and sometimes were not resolved at all. For example, some of the heating could not be turned off, which resulted in a discustingly hot apartment. The heat was only resolved when the brought an air conditioning unit some 2 weeks later. For a week, the wifi was not functioning properly. Every time I emailed them about the issue, they seemed like they didn’t believe me. Then, after a week, they said an error message that popped up on my Mac said that since I had an American laptop, the wifi was not functioning. These were both lies. My laptop was Purchased in the UK, and there was no error message. The apartment was beautiful and in a wonderful location, however there were lots of small damages when I checked in