- Quality of furniture in apartment was very poor. - Concierge of building rejected mail from couriers on 4 separate occasions - they advised there was no record of our stay. - Missing essential items such as cooking utensils, iron and kettle took 3 calls to follow-up and arrived 4 days after check-in. We had no issue that items were missing, rather effort and time taken to request and receive. - Mistake made on check-out date. Received an email, no phone call stating we would be liable for costs to change locks as keys were not left in apartment. There was no response to my email advising you that the check out date you had was incorrect. We were not scheduled to check out until next day with a late check out organised.