I booked an department for 9 nights and specified a quiet place, not on a main street as I am very sensitive to noise. i was booked in to one place near Aldgate that I was assured was quiet but a week before I was due to arrive , I received an e-mail saying there were technical issue with a water heater so was " upgraded" to an apartment on Pepys street. This "upgraded" apartment turned out to be on the 1st floor and 25 metres from the train station and platform so train noise and passengers looking right into the room. I was moved the next day to an even worse apartment at " the Minories" which was not sound proofed, over 2 pubs and on a busy main street. I efused to stay there and although I was told there was no other availability, eventually when I asked to speak to a supervisor, someone did find me an apartment which was fine - but I could only stay 2 nights, so they moved me again to what I was told was very quiet. Here I am in an apartment overlooking a busy street and with heavy traffic noise from Holburn road which is very nearby and unable to sleep. I still have 5 more nights on this booking which have been paid for in advance , I sincerely hope Portland Brown will honour the original booking request and move me ( for the 3rd time) to the accommodation I had requested. The website information is inaccurate - the lovely descriptions of the apartment. locations are totally misleading, the photographs are not representative of most of the apartments and the facilities listed are not correct e.g air conditioning listed , which is certainly not in any of the apartments I have recently been in.