My check in was bad; checkout was a disaster! I was supposed to check-in on Sunday, they called me during the day on Friday couldn't reach me and emailed me to call a number on Sunday 1-2 hours before arrival. I replied back on Sunday and told that I will be there at 14:00. On Sunday just to be sure I called the number; they told me check-in starts after 15; I said OK. 5 min later somebody else called me and told me that she will meet me at 14! I told her the conversation I had 5 min before, she said she didn't know about that, and she can meet me at 14:00. For check out: I was supposed to check out on Saturday, my company sent an email on Friday after 18:00 and asked for an extension. Because reservation team didn't work between Friday 18:00-and Monday 09:00 I was asked to vacate the apartment on Sunday morning 7:00 latest. My company called and asked for another apartment that is available but since reservation team starts working on Monday morning, on Saturday I was told to wait till Monday morning and find a hotel for the duration?!?!?!?! I really cannot understand how you are in service industry and main service is not working on the weekend and none of the staff can be reached out to check for an available apartment. I had nowhere to go, I had to pack everything and find a place in few hours! I can say that because of your poor customer service I am not planning to stay in any of your apartments in the near future.