"Absolutely terrible company.
I pre ordered a pop in August and it stated that the release date was in September. By September this had changed to October, then in October it changed to November, at no point did pop in a box tell me in the delay with my order.
It wasn’t until December when I had, had enough that I messaged them, they replied with a lame excuse about the suppliers having him pushed back the release date, which wasn’t true as many other companies had started to sell the pop I preordered.
After receiving this vague cop out of a reply I requested a refund. They agreed to this and told me it would take 3 days to reach my account.....that was 2 weeks ago and I’m still yet to receive my refund.
Because I naively assumed that because I’d preordered the pop I was going to receive it, I’m now out of £13 with no pop and the pop in question has sky rocketed in price in the time I was waiting for my order with pop in a box.
During this time I also placed a second order during their Black Friday deals. It stated that it had been dispatched the next day but 3 weeks later I’m still waiting for it to arrive. It states on their website that it can take 2-10 days to arrive but when I messaged them they said that it could take 30 days to arrive.
Now, I’m not claiming to be a professor in mail delivery times but I’ve never known 1st class domestic post to take 30 days.
Another greedy company whose profits come before customers. I think I’ve been incredibly patient with my order. I don’t know many people that would have waited 4 months before complaining.
AVOID THIS COMPANY AT ALL