We received a really disappointing service on this occasion. Your member of staff turned up 15 minutes late, which meant the party started late. No phone call was received and I had to chase the main office for an update. While the member of staff did keep the party going for the full time booked, it was difficult to entertain 15 children who wanted to get started. In addition, the member of staff was told this was going to be a Fortnite party. This was not booked, as all the children attending were below the minimum age for playing this game. Thankfully I caught the issue in time. I'm afraid it all felt a bit last minute, disorganised and there were clear communication issues. This was all the more noticeable, as last year we received an outstanding service.