The 2 people that came on the day were relatively new to the company. 1 screen was not working but there was enough for 8 kids. It was a wet day and the equipment brought into our living room was a bit soiled from the rain and previous party ( held in a marquee). They did not give many options as each console was set up with a particular game which stayed the same for the whole party. The assistants helped when asked and were friendly however. My expectations were higher from what I had heard from previous reviews. Not sure I would use the same company again.