Oh dear. Customer service doesn't have the product knowledge to do the job they're doing or the will to do it better. I won't use Pooky again. I bought a light. I asked a question. The automated customer service was broken. the Customer Service Assistant (Beth) really couldn't be bothered to find the piece of information necessary to fix the issue. The website FAQ was also inaccurate as it told me that their Customer Service team was keen to help me. She didn't want to know. She told me she couldn't provide me the information I needed but then lo and behold one google search and I found they'd published a video providing the information I needed but either she's not trained properly or she just couldn't be bothered to provide it. I sent it to her and she wasn't the slightest bit interested. Fix your website. Train your staff. Find staff that want to help customers. There are other better lighting companies out there. I will be using them.