MULTIPLE MISTAKES AND INCORRECT WEBSITE INFORMATION. WHAT A SHAMBLES. I ordered a Silent Gliss pole and extra gliders from Pole Design. Half of my order wasn't sent and the rail was incorrectly made up as per my order. They state that additional gliders are sold in packs of 25 and after forgetting to send mine they posted me out 10. After contacting them and telling them I had paid for 25 gliders, Pole Design said they would send out another 10. The gliders sent aren't the same as those shown on the website. They have the SAME picture on the website for 2 different kinds of gliders. They don't accept that they have copied the wrong PDF picture onto their website for the glider I ordered. They sent me an email saying I could return the pole and then denied this when I spoke to them. They had sent me another customers email! I contacted them again to get the missing end gliders and they sent out the wrong gliders. They don't fit on the rail. Before writing this review I gave Pole Design many opportunities to sort out their catalogue of errors and acknowledge their website errors but they haven't. I still don't have a functioning pole as per my order. I therefore can't recommend Pole Design