I purchased the items in a next day delivery. The items were forgotten and had not been collected and not dispatched, when I rang to ask I was told they would get back to me. Eventually I received an email explaining the error and they would find out when the order would be created. After waiting 9 days for a next day delivery I asked for a refund and then received five further emails that were Curt and saying there would be no refund. I feel the level of customer service and customer satisfaction has fallen well below my expectations and I have dealt with much more professional companies and would not use this company again.