We recently bought a new PHEV and the motor trader recommended Podpoint. All initial contact with Podpoint was by email. Completing and submitting the documentation electronically was lengthy but relatively straightforward other than the installation details requested which were excessively technical and beyond the capability of a normal householder. A preliminary site survey by a Podpoint electrician would seem more appropriate. Obtaining an installation date from Podpoint was unforthcoming until I requested the motor trader to expedite it. However, it was then very quickly scheduled and the installation carried out politely and efficiently.