Stay clear! The amount of paperwork was confusing with much going backwards and forwards with multiple parties over long time with several things done incorrectly on all sides. Paperwork took over a month. A simple document explaining the process you could follow with examples would have made the process much easier for all parties The installation was supposed to include up to 3 metres of trunking for inside. This was not done and I have checked part of the contract there should be. There is a thick cable and a tiny thin data cable neatly clipped to wall etc in the utility room. Am concerned that i will snag the exposed thin cable as coming in and out of the room, so it does need to be put in trunking. I was not asked if I wanted this or not and checked paperwork afterwards. The holster for the cable end was fitted with a tiny tiny rawlplug, so the first time I tried to remove the cable the holster came off the wall. I put in a request for support (as I am not supposed to fix anything or otherwise break my warranty) but after 3 days of logging an issue I have heard nothing from pod-point apart from them asking me to do a review. I have chased 3 or 4 times. No reply! They took the money off me upon ordering and not providing support. I don't have an EV test so have no idea if it actually works. I read there was an app. So I looked online and found the details of entering a PSL number. I had been given no paperwork (physical or via email) so had to unwind the cable to get the number under the main unit and eventually got the app connected. Not major but just annoying as should have told me what the PSL is so I can create the account. The box itself seems very brittle and plasticy!