I wish I could divide this review into two parts because the actual installation by John was 5 * quality. John was prompt, let me know his expected arrival time and was professional throughout the installation. He clearly explained the charge point operations and kept me appraised of his progress. However it has been a long road to get to John! I ordered my home charge point in the early days of September, having ordered but not yet received my vehicle. It has been fitted today the 14th of October. I submitted the application online and uploaded the documentation. Some days later Megan emailed asking me to upload a document which had already been loaded. Thereafter a stream of further emails asking for documents, or repeated information would arrive with a few days to a week between and a few days to a week to get a response. I accept some of the delay was due to me putting my personalised plate on the car but having ordered the charge point prior to the car arriving, in my view matters should have been resolved earlier. The whole process was tedious and unclear with my responses to Megan often not being received and no clear indication about what else may be necessary or what the difficulties were which could have assisted me to get all necessary material together in one go. The process prior to installation was therefore tedious and unnecessarily protracted. For this reason I rate the process 3 stars when John should have 5 for himself.