The young man who came to install was pleasant and helpful-I have no complaint about him. However,the phone was cut off - at first we thought it was a general failure but B,T, came out and foundthe phone wires had been cut.They were repaired very quickly. My main complaint is that it took four weeks for you to send an installer out,during which time the battery had run down - I had parked my car out of the way and couldn't move it to the Pod Point - I had to get the A.A. out to both move it and charge it - I do think you should inform your customers of the danger of leaving a car uncharged for so long eventhough it has not run low.