We originally found Pod-Point online, and although the process of booking the installation was rather tedious we went through the steps required. We originally had our appointment booked for a Wednesday and after we arranged for someone to take the day off work, Pod Point then cancelled the appointment at short notice. We then tried to communicate with the scheduling team and nobody responded for over a week. We then had problems reaching the company by phone and sent another email to chase an update. The installation was then completed the following week. The installer was very nice and explained everything. He did a good job and we are pleased with the installation.