Pod Point are the self-proclaimed UK leaders in electric vehicle charging, but I have been repeatedly shocked by the appalling experience of our installation. From start to finish they have been disorganised and have acted like they have never sold a charge point before. Their service is heavily targeted at customers who have just bought their first electric car. I am not in this situation, I have moved house and already had an electric car, and they had absolutely no idea how to sell me a charge point. Their online sales system was a complete disaster, with everything I filled in online needing repeating over the phone, and an extra £279 whacked on the price 2 weeks after I initially paid online, and then the extras I'd ordered not arriving. To be specific: * I completed the form online to order a charge point. I **declared at this stage that I was not eligible for government grants**. * I was told at this stage that if I'd bought my car at a Nissan dealership I was eligible a discount - **no conditions where mentioned**. * I was told online that the next step would be that I would receive a **phone call** to book an installation. This was ideal as, having just moved house, I had no internet access. * At the point of my initial order, I ordered several "extras" including **a 7.5m cable**. * The next day I received an **email** asking me to complete an application form for the government grant I was not eligible for. * I emailed back and explained I was not eligible. **Information I had already given**. * I received a further email the following day telling me that, "that was a shame" and **"I'll cancel your order then"!** * I rang back to say that I was aware that I wasn't eligible for this grant at the point of purchase, that I had declared this fact at the point of purchase, and that I went ahead with the purchase anyway in the knowledge that I would not receive any grants. In this respect, with the exception of a few incredibly irritating and unexpected emails, nothing had changed, and I certainly did not want my order cancelling. * I asked to speak to an engineer to book my installation. I was begrudgingly "pencilled in" for an installation, but was told it wouldn't be confirmed until I had completed all of the **forms**. * There was some further back and forth of emails before I was **eventually sent a link to these forms** where I uploaded photos and descriptions of the installation location. * All of this required me to make **daily trips to the library** to check my emails and upload photos. * Two weeks later - **the day before the installation was due to take place** - I received a phone call asking me to provide evidence of my car purchase. During this conversation it became clear that I was **not eligible for the Nissan dealership discount** because of how long I'd owned the car. I was told I had to pay an additional £279 before the installation the following day. * When the engineer arrived to install my charge point, he did not have a 7.5m cable, and the reason he gave was because I had **"only ordered it yesterday".**